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Introduction

Unit: 305 - Building Stakeholder Relationships using Effective Communication is the unit of the CMI Level 3 which aims to pay attention to enhancing the relationships with the stakeholders which are important for the company. The engagement of the stakeholder is crucial in encouraging the required levels of association among the clients of the organisation. This mainly pays attention to making sure that both the external as well as internal stakeholders are involved in outlining the strategies as well as methods in the company which is inclined to attaining the outlined objectives and goals of the company.

Mainly paying attention to the engagement of the stakeholders makes sure that there is an operative knowledge of the various requirements as well as expectations of each of the stakeholders in the company thus enhancing the skills of the company. It attains the required levels of satisfaction among the stakeholders. In addition, it is also crucial for leaders to have knowledge of the needed levels of communication as it may help in structuring the relationships among the stakeholders. Moreover, leaders are also required to support operative connections by sharing details with the stakeholders as well as getting feedback regarding various factors of the organisation. Therefore, feedback is developed to make sure that there are enhancements which are created by the company to amend the requirements of the stakeholder.

In this regard, Unit: 305 - Building Stakeholder Relationships using Effective Communication mainly pays attention to the development required level of relationship among the stakeholders. Additionally, this unit assists the learners in comprehending critical standards of engagement among the stakeholders. They are instructed to comprehend the methods to communicate with stakeholders entailing the utilisation of the statistics and info supporting the information sharing. Furthermore, Unit: 305 - Building Stakeholder Relationships using Effective Communication develops learners’ skills to involve with stakeholders in making decisions.

Learning Outcomes

LO1 Know the purpose of building stakeholder relationships

1.1 Identify a range of stakeholder groups relevant to the manager
1.2 Explain how to assess the needs and expectations of stakeholder groups
1.3 Assess the benefits of building relationships with stakeholders

Determine the number of stakeholder groups related to the manager

Outline the ways to evaluate the requirements as well as expectations of the stakeholder groups

Evaluate the advantages of developing relationships with stakeholders

LO2 Understand different channels and types of communication used to build relationships with stakeholders

2.1 Compare the channels of communication used to build stakeholder relationships
2.2 Discuss types of verbal communication used with stakeholders
2.3 Explain how active listening is used to build stakeholder relationships
2.4 Discuss types of written communication used with stakeholders
2.5 Discuss how meetings can be led to develop and build effective stakeholder relationships

LO3 Know how to respond to barriers when communicating with stakeholders

3.1 Explain barriers to effective communication with stakeholders
3.2 Discuss ways of responding to barriers when communicating with stakeholders

LO4 Know how to use stakeholder communication

4.1 Discuss the importance of stakeholder feedback
4.2 Compare methods of gathering feedback from stakeholders
4.3 Discuss the use of stakeholder feedback

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